Terms & Conditions
Access to the www.EventGen.ie (the "Site") and the use of information contained therein is subject to the terms and conditions set out below. These terms and conditions are important and are for the protection of both users of the Site and ourselves. Please take the time to read the terms and conditions carefully. By proceeding further you will be deemed to have accepted them. Please note that references to "we" mean Oshi Software Limited trading as EventGen.ie, our subsidiaries and associates.
Site Contents:
The contents of this Site, including these terms and conditions, are subject to change by us without notification.
Disclaimers:
This Site is provided on an ‘as-is’ basis. Although we have made all reasonable efforts to ensure that all of the information on the Site is accurate at the time of inclusion, we do not represent that this is the case and it should not be relied upon as such. Please note that we may update or alter the information on this Site at any time without giving notice of the alterations. Accordingly you agree not to hold us responsible for any inaccuracies or omissions.
We disclaim all warranties (to the fullest extent permitted by applicable law) express or implied, including, without limitation, implied warranties of merchantability, fitness for a particular purpose, compatibility, security, accuracy or infringement.
We do not make any warranties or representations as to the completeness, accuracy or reliability of the contents of this Site. We neither accept nor assume any responsibility to you in relation to the contents of this Site.
Access to and use of this Site is at the user’s own risk and we do not represent or warrant that the use of this Site or any material downloaded from it will not cause damage to property, including but not limited to loss of data or computer virus infection. In no event do we accept liability of any description including liability for negligence for any damages whatsoever resulting from loss of use, data or profits arising out of or in connection with the access, use or performance of this Site or any its contents. We shall not under any circumstances be liable to any customer by reason of any representation or warranty, condition or other term or any duty of common law, or under the express terms of these conditions of sale, for any consequential, special, incidental or punitive loss or damage (whether for loss of current or future profits, loss of enterprise value or otherwise) and whether occasioned by the negligence of EventGen.ie, its employees or agents or otherwise, even if advised of the possibility of such damages
Although the Site is accessible worldwide, not all products or services referenced herein are available to all persons or in all geographic locations. We reserve the right to limit the provision and quantity of any product and service to any person or geographic location.
Company:
This site is owned and operated by Oshi Software Limited trading as EventGen.ie
Oshi Software Limited is registered in the Republic Of Ireland (Co. Reg. No. 383978).
Governing Law and Jurisdiction:
This Site is established in Ireland in accordance with the laws of Ireland and will be governed by the laws of that country. When you use the Site, you accept that your use of the Site and any information on the Site, will also be governed by the laws of Ireland and if any claim or dispute arises from your use of the Site or any of the information on it, you agree that the Irish courts will have exclusive jurisdiction over all such claims or disputes.
Copyright and Intellectual Property:
Unless otherwise specified the contents of all the pages contained in this Site are the copyright of EventGen.ie (© EventGen.ie 2009). All rights reserved.
The information content graphics, text and images, buttons, trademarks, trade names and logos and software (the "Materials") contained in this Site are protected by copyright and other intellectual property laws, Irish and international laws and international treaties. Such Materials may be used only for viewing the Site in the ordinary course or as a resource for purchasing products offered through the Site. Reproduction of part or all of the contents of the pages in any form is prohibited without the prior written permission of the copyright owner is strictly forbidden.
You may not distribute, sell or transmit any Materials from this Site and you are not permitted to alter, modify or adapt any such Materials, including but not limited to translating, decompiling, reverse engineering, disassembling or creating derivative works, or to reduce the Materials to any other form.
Linking from Third party Websites:
Some pages on this Site contain hypertext links to web sites not maintained by us. You are reminded that when you enter other web sites via such hypertext links, you will not be subject to these terms and conditions and you will not benefit from the protections afforded to you in using our Site. We will not be liable in any way for the content, availability or use of such linked web sites and you use such links entirely at your own risk.
No third party is permitted to deep-link any other web site to this Site without obtaining our prior written consent. Third parties are welcome to link to the Site’s home page (and no deeper within the Site). Any links to the Site from another website must be presented in such a manner that the viewing of this site is not impaired whatsoever. We reserve the right to refuse consent to such links without giving any reasons.
EventGen.ie service
EventGen.ie is acting as a retailer of this ticket at the request of the promoters and accepts no liability whatsoever for any loss incurred by the purchaser of a ticket if the event does not take place in whole or in part. EventGen.ie is not an event promoter. Our only obligation is to provide ticketing services in respect of events organised by third party promoters.
Tickets are sold subject to any house rules and regulations operated by the venue or promoter. Right of admission is reserved and may be refused without reason.
The organisers reserve the right to refuse admission to the venue for reasons of public safety, overcrowding or any other reason.
Admission to events is by full ticket only. No readmission is allowed, unless by prior arrangement with the organisers.
The customer is responsible for correctly verifying the correct day, time and location of the event and ensuring that they arrive in good time to attend the event.
As EventGen.ie does not organise the events for which tickets are sold, no liability can be accepted for actual start or end time of events or indeed for the manner in which events are run. EventGen.ie does not run, promote or host events and any venue or event information posted on the EventGen.ie website is subject to change by the event host, promoter or organiser. If you require an accurate start / end time for an event, please contact the promoter/host.
Similarly, EventGen.ie cannot be held responsible for the actual content of the event or any aspect of the performance delivered. The event organisers reserve the right to make essential changes to the performance programme without prior notice.
Ticket purchase
Availability for purchase:
EventGen.ie provides no guarantee with respect to the availability of tickets for any given event and provides no assurance that tickets will be available for purchase by the customer.
Demand for certain events sold on EventGen.ie can be extremely high with thousands of customers simultaneously buying tickets through the website, shops and phone.
As both the capacity of the venue and the number of tickets allocated to EventGen.ie is limited it is not possible to guarantee customers that tickets will be available for purchase.
System Malfunction or Failure:
EventGen.ie is not responsible for any loss, inconvenience or expenses incurred by the customer in the event of malfunction or failure of the system which may result in failure to secure any or the desired number of tickets.
EventGen.ie is dependent on other external suppliers of services (i.e., web hosting, hardware supply and support, remote back-up and disk mirroring) in providing services to customers and customers recognize that EventGen.ie can only rely on those suppliers pursuant to their individual terms and conditions and service level agreements. In the event that EventGen.ie experiences difficulties with one or more of its suppliers it will make every effort towards rectifying any such problems. EventGen.ie will not however be responsible for any loss of any nature caused to the customer as a result of difficulties with any of the EventGen.ie suppliers.
Ticket Purchase Limitations:
EventGen.ie reserves the right to limit the number of tickets and type of tickets which can be ordered by a customer either in a single or multiple orders.
If such a limitation exists, it will be clearly noted and it will not be possible to purchase more than this stated amount.
EventGen.ie reserves the right to cancel without notice any order placed by a customer trying to exceed the specified ticket limit, by whatever means. Please note that in such cases, all orders will be placed by the customer will be cancelled and no tickets will therefore be obtained.
It is the customer’s responsibility to ensure that any orders placed do not exceed the stated maximum ticket limit.
Order Acceptance:
EventGen.ie reserves the right to refuse any order or cancel an existing order without notice or providing a reason.
We also reserve the right to cancel any or all orders originating from a single delivery address irrespective of whether the orders originate from a single customer or multiple individual customers.
Order completion:
EventGen.ie will not be held responsible for any inconvenience or loss caused by a failure on the customer’s part to complete and successfully place an order for tickets.
The customer is wholly responsible for ensuring that their ticket order has been completed and has been successful.
If you are unclear as to whether your order for tickets has been successfully placed and to avoid inadvertently placing multiple orders, please read the related article in our FAQ.
It is the customer’s responsibility to note and safely keep the confirmation number associated with their order for future reference. This number is needed by EventGen.ie customer support when dealing with queries. If you do not have your order confirmation number, it may not be possible for EventGen.ie to deal with your query.
Ticket selection:
EventGen.ie will not be held responsible for any aspect of incorrect selection of tickets by the customer including, but not limited to, event, day and / or time of performance, ticket quantity, ticket type, seating assigned and ticket delivery method.
The customer is wholly responsible for ensuring that all aspects of their ticket order are correct.
When purchasing from EventGen.ie please take your time and make sure you are selecting the correct tickets. Before confirming the purchase, please review all the ticket information displayed which is based on the choices you made and ensure these are fully correct.
EventGen.ie will not be held responsible for such erroneous orders and cannot refund, cancel, exchange or amend tickets ordered as a result.
Multiple orders:
EventGen.ie will not be held responsible for any unwanted tickets ordered in cases where the customer has placed multiple orders, either deliberately or unintentionally.
It is the customer’s responsibility to ensure that multiple orders for tickets are not placed where only one order is desired.
EventGen.ie will not be held responsible for such erroneous orders and cannot refund, cancel, exchange or amend tickets ordered as a result of multiple orders being placed.
When ordering, simply click the final confirmation button once and then be patient as your order is processed. Do not double click the final confirmation button, click it repeatedly or refresh the page.
If you are unclear as to whether your order for tickets has been successfully placed and to avoid inadvertently placing multiple orders, please read the related article in our FAQ.
If you encounter repeated problems while ordering and are still not clear whether you have ordered successfully or not, please do not submit multiple orders, but instead contact EventGen.ie customer support for assistance.
Order Time Limit:
EventGen.ie will not be held responsible for any inconvenience or loss incurred in cases where the customer failed to complete the order within the maximum time limit allowed, either per individual page or for the entire order.
If you do not complete your order within the specified time limit, the tickets you have selected are released back into the pool and become available for other customers to buy. This rule is common on all ticketing websites and is required to correctly manage sale of tickets for high-demand events.
In the case of high-demand events, it is possible that all tickets will have been sold to other customers in the meantime and you will be unable to secure tickets to the event when you restart the purchase process.
It is the customer’s responsibility to ensure that they complete their order within the specified time limit.
Seat Selection:
EventGen.ie reserves the right to not to extend the ability for the customer to select his desired seats for any given event.
In such cases, EventGen.ie will automatically offer you the “Best Available” seats associated with the ticket price you have chosen. In this way, you are assigned the seats with the best location and view available at that point in time.
This approach is standard in the ticketing industry and is needed to allow EventGen.ie to sell extremely high volumes of tickets within a matter of minutes for concerts by very popular acts.
Seating Location:
EventGen.ie offers no guarantee that it will be possible to seat all members of a party in a single location within a venue for a given event.
If a restriction exists on the location of seating, you will be made aware of this restriction irrespective of whether you are choosing your own seats or having ‘Best Available’ seats assigned by the system.
At this point you can decide to accept the seats even though they are not located together or instead opt not to continue with the ticket order.
Delivery Options:
EventGen.ie reserves the right to make only selected ticket delivery options available for particular events at its discretion.
As a result not all possible ticket delivery may be available for the event you wish to attend. A list of available delivery methods will be displayed when you are purchasing tickets and you must select one of these.
Ordering Tickets for More Than One Event:
Unfortunately, it is not possible to buy tickets for more than one event as part of a single order. You can place more than one order if you wish to buy tickets for more than one event.
Please note that if you choose postal delivery, the standard postage fee will be charged for each order.
EventGen.ie will not be held responsible for any such per-order postage fees incurred by the customer while placing multiple orders to secure tickets for different events.
Customer-Fulfilled Ticketing:
EventGen.ie will not be held responsible for any inconvenience or loss incurred in cases where the customer has failed to provide the necessary facilities needed to support customer- fulfilled ticketing.
Customer-fulfilled ticketing methods include Print at Home tickets, tickets delivered to the customer’s mobile phone and any other delivery methods not directly handled by EventGen.ie.
Specific requirements to support customer-fulfilled ticketing methods include, but are not limited to, computer hardware, software of specific version level and configuration, accessories such as printers of specific configuration and colour / quality level, Internet access, mobile phone hardware and / or software, mobile connectivity and coverage, active SIM etc.
The customer should not select a self-fulfilment delivery option if he is not confident that all requirements can be met reliably, including contingency to cover exceptional events like Internet access outages, hardware failure etc. Standard delivery methods such as post or box office collection should instead be chosen.
It is the responsibility of the customer to ensure all required elements are in-place, in working condition and correct configuration at all times.
EventGen.ie cannot assist the customer in troubleshooting any issues with required elements outlined above and cannot cancel, amend or exchange tickets ordered which cannot now be fulfilled by the customer.
Links from third party websites:
EventGen.ie accepts no responsibility for any incorrect information presented on third party websites or erroneous orders resulting from incorrect links on such websites.
As we sell tickets for a large number of popular events, other third party music and entertainment websites often take it upon themselves to link to EventGen.ie so their visitors can easily buy tickets. In such cases, it is the customer’s responsibility to double check that tickets selected are for the correct event, date and time and are at the expected price.
EventGen.ie will not be held responsible for such erroneous orders and cannot refund, cancel or exchange tickets ordered as a result.
Account Blocking:
As a private company EventGen.ie is not obliged to contract with any customer. EventGen.ie reserves the absolute right to block any customer from using the EventGen.ie website or any other facilities offered by EventGen.ie. Accounts can be blocked for indefinite periods at the discretion of EventGen.ie.
Payment
Payment:
You may be asked to supply certain information including credit / debit card or other payment information and personal details when purchasing goods or services on the Site. By providing such information you represent and warrant that it is accurate, complete and current. Orders may be delayed or cancelled if we are not given complete and accurate information and / or are unable to contact the person who has placed the order and / or the cardholder.
Please note that the sending of personal information via e-mail over the internet may not be secure and can be intercepted by third parties or incorrectly delivered. You should not divulge personal information over the internet unless you are using a secure or encrypted communications technology. We use SSL for all secure commerce transactions. SSL encrypts all of your personal information, including credit / debit card number, name and address so that it cannot be read as the information passes across the internet.
You agree to pay all charges (including shipping and handling charges) incurred by users of your payment mechanism at the prices in effect when the purchase is made. You are responsible for paying any taxes applicable to such purchases. Booking fees and postage fees are non-refundable.
When you order you grant EventGen.ie permission to contact your bank to validate the credit / debit card details you entered and to seek permission to debit this card for the total amount due.
Similarly, you grant EventGen.ie the right to submit your personal and bank details to anti-fraud systems for assessment during the ticket purchase process.
Taxes and Duties:
By ordering on EventGen.ie you agree that you are responsible for paying any taxes applicable to such purchases.
Service Charges:
EventGen.ie reserves the right to levy a charge for any particular service provided to the customer.
In such cases, the customer will always be fully informed of such charges in advance and will need to give their agreement to the charge if they wish to avail of the service. The customer will always have the option not to proceed with availing of the service in question, if they wish.
As the decision as to whether to avail of such charged-for services lies solely with the customer, EventGen.ie will not be held responsible for any inconvenience, loss or expense incurred by the customer should he chose not to avail of the service.
Event Cancellation / Rescheduling
Event Cancellation:
From time to time, events are cancelled by the promoter, band or venue.
Should this happen, we will try to contact you as early as possible by e-mail, with the e-mail address you have supplied at the time of booking.
To gain a refund on tickets for a cancelled event, tickets must be returned by registered post to: EventGen.ie, P.O. Box 10763, Dublin 1, Ireland. Refund requests must be received by EventGen.ie within 90 days of the original date of the cancelled event. Requests received after that date will not be entertained.
In most cases refunds are for the basic cost of the tickets purchased as booking and postage fees are non-refundable.
Event Rescheduling:
From time to time, events are rescheduled by the promoter, band or venue.
Should this happen, we will try to contact you as early as possible by e-mail, with the e-mail address you have supplied at the time of booking.
If an event is rescheduled, you will be informed of the new date / venue once it is confirmed. You can then attend the rescheduled event if you wish or opt to receive a refund.
EventGen.ie will communicate a cut-off date by email by which time refund requests must be made. Refund requests made after this date will not be entertained, although you will still be able to use your tickets or contact us to arrange for someone else to use them instead, if you wish.
To gain a refund on tickets for a rescheduled event, tickets must be returned by registered post to: EventGen.ie, P.O. Box 10763, Dublin 1, Ireland. In most cases refunds are for the basic cost of the tickets purchased as booking and postage fees are non-refundable.
Inconvenience, loss or expenses arising from cancelled events:
EventGen.ie will not be held responsible for any inconvenience, losses of any kind or expenses incurred by the customer as a result of an event being cancelled, rescheduled or moved to a different venue.
The customer is wholly responsible for any expenses which they incur in order to facilitate attending an event. This includes all transport, accommodation, subsistence, miscellaneous and all other relevant costs not mentioned here.
Please be aware that shows can, and are, cancelled and rescheduled from time to time and be prepared for this eventuality. You should make financial provision for this possibility personally or take out appropriate insurance to cover any such losses.
Booking travel / accommodation:
If you are travelling specially to attend an event, please ensure appropriate travel and accommodation options are available to you before booking tickets on EventGen.ie.
If travelling from abroad, please be aware that certain times of year are very popular with tourists. At these times, hotel and transport availability can be very limited and prices rise substantially. You should always check when local bank holidays, other major public events are occurring.
EventGen.ie cannot cancel, refund, amend or exchange any tickets ordered in cases where the customer has subsequently discovered that transport and accommodation options are prohibitively expensive.
Order Cancellation, Refund and Amendment
Order refunds:
Tickets cannot be refunded, exchanged or transferred in any way unless the event has been cancelled or rescheduled.
Order cancellation / amendment:
Once an order has been placed it cannot be cancelled or the number of tickets changed in any way.
Delivery method amendment:
It is not possible for you to change the delivery method you chose when ordering your tickets.
Name change on tickets:
EventGen.ie is not responsible for any loss, inconvenience or expense associated with a customer’s failure to request a name change on the order within the prescribed time limit.
The name on the ticket will need to be changed in the following circumstances:
- someone else ordered the tickets on your behalf using their credit card.
- you ordered tickets on behalf of someone else using your credit card.
- you can no longer attend the event and someone else will go instead.
You must reply to your booking confirmation email with a note of the other person’s name which you want to appear on the ticket.
The following restrictions apply to requests to change the name on tickets:
- For evening shows (i.e. doors open at 6pm or later), EventGen.ie must receive your request before noon on the day of the event.
- For early shows (i.e. doors open earlier than 6pm), EventGen.ie must receive your request before 3pm on the day before the event.
- EventGen.ie reserves the right not to provide this service or to withdraw it completely at its discretion.
Non-Receipt of tickets
Non-receipt of tickets:
EventGen.ie will not be held responsible for any inconvenience or loss incurred by the customer if tickets for postal delivery do not arrive in time for the event and the customer has not made contact with EventGen.ie in advance of the event.
If you have not received your postal delivery tickets within 48 hours of the event you must contact EventGen.ie immediately so alternative arrangements can be made.
Non-receipt of confirmation emails:
If you have not received an order confirmation email, you must email [email protected] including your order confirmation number and email address to get the email resent.
Lost, Stolen or Destroyed tickets
Care of ticket:
The ticket holder is responsible for care of the ticket after purchase. The promoters, performers, sponsors, venues, ticket vendors or their agents are not responsible for damage to or loss of the ticket.
Lost, stolen or destroyed tickets:
General admission tickets (i.e. standing or unreserved seating) cannot be replaced if lost.
It may be possible to replace reserved seating tickets (i.e. where your seat has been assigned when booking and a row and seat number are shown) if they are lost.
Replacement tickets:
EventGen.ie reserves the right not to issue replacement tickets in place of lost, stolen or destroyed tickets at its discretion.
If tickets are lost, replacement tickets can only be issued if the original tickets were for assigned seating at the event. General admission tickets – either standing or for non-assigned seating – cannot be replaced.
EventGen.ie reserves the right not to post replacement tickets for security reasons and these can only be collected at the box office.
Postage of replacement tickets:
If tickets are lost, replacement tickets can only be issued if the original tickets were for assigned seating at the event. General admission tickets – either standing or for non-assigned seating – cannot be replaced.
EventGen.ie policy is that replacement tickets can only be collected at the box office by the customer and cannot be posted for security reasons.
Ticket Collection
Box office collection:
If you have chosen to collect your tickets at the venue box office, you must collect them prior to being admitted to the event.
You will need to show your credit card and booking confirmation number for identification purposes when collecting your tickets.
EventGen.ie does not guarantee that a physical paper ticket will be provided to the customers for box office collection as some venues operate from a printed list of customers who ordered collection tickets.
Identification when collecting tickets:
EventGen.ie is not responsible for any loss, inconvenience or expense associated with a customer’s failure to produce appropriate identification when trying to collect tickets at the venue box office.
You will need to show your credit card and booking confirmation number for identification purposes when collecting your tickets.
Special offers, discounts and priority access:
Promotional Codes:
It is the customer’s responsibility to ensure the promotional code entered is the correct one for the event, is not mistyped, is valid, not expired etc and to make sure that any other conditions required by the code have been fulfilled.
Most importantly, you must double check that the discount offered by the promotional code has been correctly applied prior to placing your order and that the final total due has been reduced by the correct amount.
The correct discount being shown is the only final proof that the correct promotional code was correctly entered by the customer. If the discount is not applied, do not place the order. You must instead ensure all promotional code details you entered are correct.
You should take care of any promotional code you receive as it can usually only be used once and is deactivated after having been used to place a ticket order. If you tell someone else the code which you were sent, they may use it and you will then not be able to receive the discount or special offer when buying tickets.
Your order is accepted with the details entered by you when it was originally placed and it is not possible for EventGen.ie to revisit orders at a later stage to either apply newly available promotional codes or to resolve any issue relating to promotional code incorrectly entered by the customer. Similarly, it is not possible to cancel or amend any order involving erroneous use of a promotional code.
Internet Presale:
If you have been selected to avail of an Internet presale, you will typically be informed by email containing a link to a page on the EventGen.ie to visit and a special code which you must enter to be allowed purchase tickets.
You should take care of your Internet presale code as it can usually only be used once and is deactivated after having been used to place a ticket order. If you tell someone else the code which you were sent, they may use it and you will then not be able to buy tickets with it.
If a limit on how many tickets can be bought by a single customer as part of an Internet presale is in place, do not try to obtain more than the permitted number of tickets by placing multiple separate orders. EventGen.ie checks order details such as customer name, email address, credit card number etc to identify such multiple orders placed by a single customer.
EventGen.ie reserves the right to cancel without notice any order placed by a customer trying to exceed the specified ticket limit, by whatever means. Please note that in such cases, all orders will be placed by the customer will be cancelled and no tickets will therefore be obtained. Your Internet presale code will also be deactivated preventing you from buying further tickets.
Priority Access:
If you are eligible for such priority access to tickets, you will typically be informed by email, containing a link to a page on the EventGen.ie to visit and a special code which you must enter to be allowed purchase tickets.
You should take care of your priority access code as it can usually only be used once and is deactivated after having been used to place a ticket order. If you tell someone else the code which you were sent, they may use it and you will then not be able to buy tickets with it.
If a limit on how many tickets can be bought by a single customer with priority access is in place, do not try to obtain more than the permitted number of tickets by placing multiple separate orders. EventGen.ie checks order details such as customer name, email address, credit card number etc to identify such multiple orders placed by a single customer.
EventGen.ie reserves the right to cancel without notice any order placed by a customer trying to exceed the specified ticket limit, by whatever means. Please note that in such cases, all orders will be placed by the customer will be cancelled and no tickets will therefore be obtained. Your priority access code will also be deactivated preventing you from buying tickets in the future.
